Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:Gift cardsDownloadable software productsSome health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
In regards to anything purchased in "Shurts" shop:
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
For shipments that go unclaimed are returned to Printful, you will be liable for the cost of a reshipment.
We do not refund orders for buyer’s remorse! If the size is wrong or you're not okay with the crease in the armpit/ shoulder area, there will be no refund. It is stated in the shop that due to the nature of the printing process there will be creases in some areas. Since there is no back up of sizes in the shirts, because the shirts are printed on demand, there is no returns or exchanges.
If you notice any other issue on the products please email firstname.lastname@example.org
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 791 Tremont St, #E108, Boston MA, 02118
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 791 Tremont St, #E108, Boston MA, 02118
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at:
791 Tremont St, #E108, Boston MA, 02118
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at
[Re: Privacy Compliance Officer]
791 Tremont St, #E108, Boston MA, 02118
Erin Robertson is an_artist and designer interlaced in Provo, Utah. Robertson was embroidered upon Boston, Massachusetts in 2005, and by (2011) she had stitched herself into the Massachusetts College of Art and Design, where she was bound to study Fashion and Fiber Art, and where her work was well-suited to the tastes of the CFDA Scholarship award committee. In 2016, Robertson made a seamless transition to the cast of Project Runway Season 15 - and didn’t fold under pressure in her pursuit of victory. She made it work - the fun way.
Pinned nowadays to her newly-drafted studio headquarters, Robertson yokes together a tight-knit community of interdisciplinary / multimedia artist friends in Boston. Needled by looming environmental and political issues, she threads sustainable works in collaboration and dialogue with the world-class hub of innovation, MIT. At the apex of art and technology, lies the greatest point of cultural leverage & necessary invention. Like the mythological seamstress Arachne, an Erin’s tapestry is simultaneously satirical & sublime - a serious joke.
Robertson’s work - intricate, amusing, with perversely sophisticated appeal, seeks to surprise and delight. Surfaces shimmer with intentionally exaggerated sculptural embellishments that weave an almost self-satirical skein of coded logic, tailored to the female gaze.
Fashion designer and Massachusetts College of Art and Design alumna Erin Robertson is used to the question “When are you leaving Boston?” But the 30-year-old Utah native has no plans to relocate any time soon.
The winner of Project Runway Season 15, which wrapped up in December, recently put down roots at the Piano Craft Guild building in the South End. A psychedelic flora and fauna mural painted by her friend and frequent collaborator Jordan Piantedosi covers the door to her airy 1,200-square-foot loft, a one-bedroom unit that’s more work space than living quarters.
Robertson’s Project Runway prize bounty included $100,000 to start her business, $25,000 in cash, and a Lexus, but it’s the Brother Sewing and Embroidery studio that gets the most attention now. In her quirky creature- and color-filled home, Robertson will design and sew— and collaborate with local innovators and artists. Up first is a project with MIT Media Lab researcher Jifei Ou.
You’re staying in Boston, but why?
Now that I’m starting to get into my business, it’s allowed me to step back and think about what I care about doing and what I want to be doing. I’m excited to be [in Boston] because it’s good to be close to technology and students at MIT who are doing innovative projects. They’re on another plane, but it’s so connected to what I do.
I met Jifei [Ou] at MIT’s Being Material symposium, and he was showing off 3-D-printed fur. I had never seen soft material created by a 3-D printer. So now we’re working together and creating a garment. I’m hoping what I’m doing can inspire other [fashion] people to work with engineers and scientists. I love science and tech, but that’s not my study. I can’t engineer a sustainable textile alone. But I can be proficient with what I’m good at and work with someone who can do the engineering. And, together, we can start thinking about sustainable textiles.
Will we see products or ready-to-wear from you soon?
I don’t want to be on a fashion calendar. I want to make [collections] when I want to do them. Fashion needs to slow down. There needs to be meaning and love rather than just producing to be bought. Jordan [Piantedosi] and I are going to make a collection inspired by nature. We want to make couture outfits [inspired by creatures] that are fun and shiny but also educational.
What vibe are you going for in decorating the studio?
I want it to be as colorful as possible. In the past, I’ve only worked in studio spaces with fluorescent overhead lighting, and now I can install cool Philips Hue lights that I can change to be any color I want. It’s really bright in here, but they allow me to always have pops of color.
You’re depicted as a snail on your front-door mural, and there are more snails lurking around the loft. What’s their significance?
It’s the only emoji in the animal section [of the emoji alphabet] that’s facing toward the future. The rest of the creatures face to the left — toward the past. There are a few others that are facing upward, but the snail is full force the opposite direction. And it’s even more epic because it’s a snail. [When] thinking about slow factory, slow food, and those other movements — they’re almost always represented by a snail. Going into my business, I want to be slow fashion, and I want things to be handmade. The snail is my reminder.